MISCHIVIBE — TERMS & CONDITIONS
Website: https://mischivibe.com/
Effective date: 24 October 2026
Welcome to MISCHIVIBE. These Terms & Conditions govern your access to and use of www.mischivibe.com and purchases made through our online store. Please read them carefully before using the website or placing an order.
BUSINESS DETAILS
Business name: Ritz Fashion Enterprises
Address: 3rd Floor, Aastha Enclave, Jakariyapur, Pahari, Patna, Bihar – 800007
Customer support: contact@mischivibe.com
Grievance contact: Sunny Kumar — sunny@mischivibe.com
1. ACCEPTANCE OF TERMS
By accessing or using our website, you agree to these Terms & Conditions and the policies linked from the website, as applicable to your use or purchase. If you do not agree, please do not use the website. Nothing in these terms excludes rights that cannot lawfully be excluded under Indian law.
2. ELIGIBILITY AND ACCOUNT INFORMATION
You must be legally capable of entering into a purchase transaction under applicable law. Provide accurate, current, and complete information when placing an order or creating an account and update it when necessary. Keep login credentials secure. Responsibility for account activity remains subject to applicable law.
3. PRODUCTS, SIZING, AND DISPLAY
We aim to display product descriptions, colours, prints, sizes, prices, and images accurately. Actual colours may vary depending on screen settings and lighting. Review product descriptions and size charts before ordering. Size guidance cannot guarantee an identical fit for every person. We will address material listing errors in accordance with applicable law. Nothing here limits rights regarding defective, incorrect, counterfeit, or materially misdescribed goods.
4. PRICES AND CHARGES
Prices and applicable charges will be displayed on product pages or at checkout before you place an order. We may correct genuine pricing or listing errors subject to applicable law and the circumstances. We will not impose undisclosed charges after purchase. Applicable taxes, shipping charges, and COD-related charges will be disclosed as required before order confirmation.
5. SHIPPING CHARGES
Orders with a merchandise total of ₹499 or more qualify for free shipping. Orders below ₹499 incur a ₹49 shipping charge. COD is available for eligible orders. No additional COD fee applies to orders of ₹499 or more. For orders below ₹499, the ₹49 charge is the shipping charge and must not be charged twice as both shipping and COD unless a separate fee is clearly disclosed and confirmed before purchase. See our Shipping & Delivery Policy for further details.
6. ORDERS AND ACCEPTANCE
Submitting an order is an offer to purchase the selected products. An order confirmation acknowledges receipt but may not mean the order is finally accepted if verification or payment confirmation remains necessary. We may contact you to verify details before dispatch. If we cannot fulfil an order, we will inform you and provide an appropriate remedy, including a refund where due.
7. PAYMENT METHODS
Available payment methods are displayed at checkout and may include online payment and COD for eligible orders. Online payments are processed through the relevant payment service provider. Provide accurate payment details and follow the provider’s terms. Never share your UPI PIN, card PIN, banking password, or OTP with anyone claiming to issue a refund. For COD orders, pay only the amount shown as payable at checkout.
8. CANCELLATIONS
Contact us as soon as possible if you need to cancel. We will try to accommodate cancellations before dispatch. After dispatch, cancellation may no longer be possible through our fulfilment system. Any cancellation, refund, or charge will be handled according to the terms disclosed at purchase and applicable law. We will not impose an unlawful cancellation fee or deny a refund that is legally due.
9. RETURNS, EXCHANGES, AND REFUNDS
Our Returns, Exchanges & Refunds Policy explains the return window, product-condition requirements, exchange availability, return shipping, refund methods, and claim procedure. The current policy provides a 7-calendar-day request window for eligible returns and exchanges, free return shipping for eligible change-of-mind returns and exchanges, and case-by-case remedies for product issues. Approved refunds will be initiated as promptly as reasonably possible and within the timeframe required by applicable law. Nothing here removes mandatory rights or remedies for defective, damaged, incorrect, counterfeit, or materially misdescribed products.
10. SHIPPING AND DELIVERY
Orders are normally processed within 1–2 business days, with an estimated delivery time of 3–7 business days after dispatch. These are estimates, not guarantees of delivery on a particular date. Actual delivery may vary by PIN code, courier serviceability, holidays, weather, and other circumstances. See our Shipping & Delivery Policy for full details.
11. CUSTOMER RESPONSIBILITIES
Provide a complete and accurate delivery address, PIN code, recipient name, and valid contact information. Contact us promptly if you identify an error; changes may not be possible after dispatch. Inspect delivered products reasonably promptly and report concerns through published support channels. This does not limit statutory rights or remedies.
12. PROHIBITED USE
You agree not to misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code, submit knowingly false information, infringe others’ rights, or use the website for unlawful purposes. We may take proportionate action to protect the website and customers, consistent with applicable law.
13. INTELLECTUAL PROPERTY
Website content, including branding, logos, graphics, product images, text, designs, and other materials, is owned by or licensed to the relevant rights holder unless otherwise stated. You may not copy, reproduce, distribute, modify, or commercially exploit protected content without permission, except as permitted by law.
14. THIRD-PARTY SERVICES AND LINKS
Our website may rely on third-party services such as payment gateways, courier tracking, or external websites. Those services may have their own terms and privacy practices. We are not responsible for the independent operation of third-party websites, but this does not exclude responsibilities applicable law places on MISCHIVIBE.
15. PRIVACY
Personal information is handled according to our Privacy Policy and applicable law. Name, address, phone, email, and order details may be used to process purchases, arrange delivery, communicate, prevent fraud, and provide support. Relevant details may be shared with service providers where necessary to fulfil an order.
16. DISCLAIMERS AND LIABILITY
We aim to keep the website accurate, secure, and available, but uninterrupted or error-free operation cannot be guaranteed. To the extent permitted by law, MISCHIVIBE is not responsible for losses caused solely by events beyond our reasonable control or by inaccurate customer information. Nothing in these terms excludes or limits liability, consumer rights, warranties, or remedies that cannot lawfully be excluded or limited.
17. EVENTS OUTSIDE REASONABLE CONTROL
Natural disasters, severe weather, public emergencies, transport interruptions, strikes, government restrictions, or other events outside reasonable control may affect operations or delivery. We will make reasonable efforts to communicate material effects and address affected orders fairly. This clause does not automatically remove obligations under applicable law.
18. COMPLAINTS AND GRIEVANCE REDRESSAL
Customer support: contact@mischivibe.com
Contact page: https://mischivibe.com/ping-us/
Grievance contact: Sunny Kumar — sunny@mischivibe.com
Business: Ritz Fashion Enterprises
Address: 3rd Floor, Aastha Enclave, Jakariyapur, Pahari, Patna, Bihar – 800007
Provide your order number and a clear description of the issue. Complaints will be handled in accordance with applicable grievance-redressal requirements.
19. CHANGES TO THESE TERMS
We may update these terms when services, operations, or legal requirements change. The current version and effective date will be published on this page. Changes will not override rights or obligations applying to an existing order under applicable law.
20. GOVERNING LAW
These terms are governed by the laws of India. Disputes will be handled by competent forums or courts in accordance with applicable law. Nothing in this clause deprives a consumer of a forum or remedy available under mandatory consumer-protection law.
21. CONTACT US
Ritz Fashion Enterprises
3rd Floor, Aastha Enclave, Jakariyapur, Pahari, Patna, Bihar – 800007
Customer support: contact@mischivibe.com
Grievance contact: Sunny Kumar — sunny@mischivibe.com
MISCHIVIBE — WEAR YOUR VIBE.
