MISCHIVIBE — RETURNS, EXCHANGES & REFUNDS POLICY
Website: https://mischivibe.com/
Effective date: 24 October 2026
At MISCHIVIBE, we want you to love every fit. This policy explains how to request a return, size exchange, replacement, or refund for purchases made through our website.
BUSINESS DETAILS
Business name: Ritz Fashion Enterprises
Address: 3rd Floor, Aastha Enclave, Jakariyapur, Pahari, Patna, Bihar – 800007
Customer support: contact@mischivibe.com
Grievance contact: Sunny Kumar — sunny@mischivibe.com
1. RETURN WINDOW
You may request a return or exchange for an eligible product within 7 calendar days from the date of delivery. Contact us within this period with your order number and reason. This window applies to eligible change-of-mind returns and exchanges and does not remove rights or remedies available under applicable law for defective, damaged, incorrect, counterfeit, or materially misdescribed products.
2. PRODUCT CONDITION
For ordinary change-of-mind returns or size exchanges, products should be unworn, unwashed, unused, unaltered, and free from stains, perfume, deodorant marks, makeup, or damage caused after delivery. Include original tags, labels, and packaging where reasonably available, and provide your order number or valid proof of purchase. Please try on clothing only as needed to check fit. A legitimate defect or incorrect-item claim will be assessed fairly; missing packaging or tags will not automatically defeat a claim where applicable law requires a remedy.
3. CHANGE-OF-MIND RETURNS AND SIZE EXCHANGES
Eligible change-of-mind returns and size exchanges are accepted within the 7-calendar-day request window, subject to product condition and availability. MISCHIVIBE covers return shipping for eligible change-of-mind returns and size exchanges. Contact us before sending anything back so we can provide return instructions. Exchanges depend on stock and circumstances. If the requested size is unavailable, we will discuss alternatives, including a refund where appropriate.
4. PRODUCTS THAT MAY NOT QUALIFY FOR CHANGE-OF-MIND RETURNS
Subject to applicable law and terms disclosed before purchase, ordinary change-of-mind returns may be declined for products that have been worn, washed, altered, or damaged after delivery; products with stains or signs of use inconsistent with a reasonable try-on; or requests outside the stated window where no exception or legal right applies. A product cannot be excluded from a legally required remedy for defects, damage, incorrect fulfilment, counterfeit goods, or material misdescription merely by calling it non-returnable.
5. HOW TO REQUEST A RETURN OR EXCHANGE
Email contact@mischivibe.com with the subject “Return or Exchange Request.” Include your full name, order number, product name and size, requested remedy, and a brief explanation. For damaged, defective, incorrect, or incomplete orders, include relevant photos of the product and packaging. We may request reasonable information to investigate. We will provide next steps and return instructions if required. Do not send a return parcel to our business address without instructions. Keep your courier receipt and tracking details until resolved.
6. RETURN SHIPPING COSTS
MISCHIVIBE covers return shipping for eligible change-of-mind returns and size exchanges under this policy. For verified damaged, defective, wrong, or incomplete orders, we cover reasonable return or collection costs where our policy or applicable law requires. Contact us before arranging a return. We will not apply undisclosed charges or use shipping costs to defeat a legal right.
7. DAMAGED, DEFECTIVE, WRONG, OR MISDESCRIBED PRODUCTS
Contact us as soon as reasonably possible with your order number, a description, and relevant photos. We may inspect the product or verify delivery details. Depending on the circumstances, we may provide a replacement, exchange, refund, or another remedy required or permitted by law. We will communicate return or collection instructions clearly. Customers will not be required to pay return shipping for a verified fulfilment error or defective product where those costs are our responsibility.
8. MISSING ITEMS OR INCOMPLETE ORDERS
If an item or quantity is missing, email us with your order number and details. Keep the packaging and shipping label where possible. We may review order records, packing details, and courier information. Once verified, we will arrange an appropriate remedy, such as sending the missing item or refunding the affected item, as applicable.
9. REFUND ELIGIBILITY
A refund may be available for an approved eligible return; a confirmed defective, damaged, incorrect, counterfeit, or materially misdescribed product where a refund is appropriate or required; an order cancelled before fulfilment where a refund is due; an order that cannot be fulfilled or delivered where a refund is due; or another circumstance requiring a refund under applicable law. Eligibility will be assessed in light of the facts, terms disclosed at purchase, and applicable legal requirements.
10. REFUND METHOD
For prepaid orders, approved refunds will generally be initiated to the original payment method where supported. For COD orders, we may request details reasonably necessary to issue the refund through an appropriate payment method. Provide such information only through a legitimate support channel. Never share your UPI PIN, card PIN, banking password, or OTP to receive a refund.
11. REFUND PROCESSING TIME
After a returned product is received and inspected, we will communicate the outcome and next steps. Approved refunds will be initiated as promptly as reasonably possible and within the timeframe required by applicable law. We do not promise a fixed 5–7 business-day initiation period. Once initiated, the time for funds to appear may depend on the bank, payment gateway, or payment provider. This process does not limit any legal refund deadline or remedy.
12. SHIPPING CHARGES AND PARTIAL REFUNDS
MISCHIVIBE offers free shipping on orders of ₹499 or more. Orders below ₹499 have a ₹49 shipping charge. If a cancellation, partial return, or refund changes the order total, the treatment of the original shipping charge will follow the terms disclosed at purchase and applicable law. Any adjustment will be communicated clearly. We will not apply a deduction prohibited by law or deny a required remedy.
13. ORDER CANCELLATION AND FAILED DELIVERY
Contact us as soon as possible with your order number. Before dispatch, we will try to stop fulfilment and process any refund due. After dispatch, cancellation may no longer be possible. If a COD parcel is refused or delivery fails, contact us to discuss reshipment or cancellation. Any reshipping charge will be disclosed before agreement. Refunds and deductions will be assessed based on the circumstances, terms disclosed at purchase, and applicable law. We will not deny a refund that is legally due.
14. DISCOUNTS AND BUNDLES
Discounted and promotional products remain subject to applicable return and refund rights. If only part of a discounted bundle is returned, any refund adjustment must follow offer terms disclosed at purchase and applicable law. A discount does not remove remedies for defects, damage, incorrect fulfilment, or material misdescription.
15. VERIFICATION AND FAIR REVIEW
We may carry out reasonable checks and request relevant information to verify a claim. Customers should provide accurate information. We will assess requests fairly and will not treat a genuine complaint as fraudulent merely because further verification is needed.
16. CUSTOMER SUPPORT AND GRIEVANCES
Customer support: contact@mischivibe.com
Contact page: https://mischivibe.com/ping-us/
Grievance contact: Sunny Kumar — sunny@mischivibe.com
Address: Ritz Fashion Enterprises, 3rd Floor, Aastha Enclave, Jakariyapur, Pahari, Patna, Bihar – 800007
Include your order number and a clear description of your concern. Complaints will be handled in accordance with applicable grievance-redressal requirements.
17. POLICY UPDATES
We may update this policy when products, fulfilment processes, or legal requirements change. The latest version and effective date will be published on this page. Updates do not override rights or obligations that apply to an existing order under applicable law.
OUR COMMITMENT
Your style. Your vibe. Your peace of mind.
MISCHIVIBE — WEAR YOUR VIBE.
