MISCHIVIBE — SHIPPING & DELIVERY POLICY
Website: https://mischivibe.com/
Last updated: 24 October 2026
At MISCHIVIBE, we want your shopping experience to be smooth from checkout to delivery. This policy explains how we process, dispatch, track, and deliver orders placed through our website.
BUSINESS DETAILS
Business name: Ritz Fashion Enterprises
Address: 3rd Floor, Aastha Enclave, Jakariyapur, Pahari, Patna, Bihar – 800007
Customer support: contact@mischivibe.com
Grievance contact: Sunny Kumar — sunny@mischivibe.com
- SHIPPING COVERAGE
We ship across India to PIN codes serviceable by our courier partner. Please enter your complete address and PIN code at checkout. If a location cannot be served, we will contact you about available options.
- SHIPPING CHARGES
- Orders with a merchandise total of ₹499 or more qualify for free shipping.
- Orders below ₹499 incur a ₹49 shipping charge, displayed at checkout.
- Cash on Delivery (COD) is available for eligible orders.
- No additional COD fee applies to orders of ₹499 or more.
- For orders below ₹499, the ₹49 charge is the shipping charge; it must not be collected a second time as a separate COD fee unless a separate fee is clearly disclosed and confirmed before purchase.
Any applicable charge will be displayed before the customer places the order.
- ORDER CONFIRMATION
Where notification services are available, an order confirmation is sent to the contact details provided at checkout. Review your products, sizes, quantities, payment method, and address carefully. Contact us promptly if you notice an error. Confirmation of receipt does not prevent necessary payment or order-verification checks.
- ORDER PROCESSING
Our standard order-processing target is 1–2 business days. Processing includes order verification, preparation, packaging, and dispatch arrangements. Business days exclude Sundays and public holidays unless stated otherwise. Sales, high-demand periods, payment verification, or disruptions may extend processing time. We will make reasonable efforts to communicate material delays.
- DELIVERY ESTIMATES
Estimated delivery is 3–7 business days after dispatch. This is an estimate, not a guaranteed date, and may vary by PIN code, courier serviceability, weather, holidays, transport conditions, and other operational factors. Remote locations may take longer. If a material delay occurs, we will make reasonable efforts to provide an update and explain available options. Nothing here limits rights available under applicable law.
- DISPATCH AND TRACKING
Orders are dispatched from Patna, Bihar, through our designated direct courier partner. Where available, an automatic tracking link will be sent to the contact details supplied at checkout. Tracking may take time to update after courier scanning. If you do not receive a link, check spam and SMS notifications, where applicable, then contact us with your order number.
- ACCURATE ADDRESS AND CONTACT DETAILS
Customers must provide a complete delivery address, PIN code, recipient name, and valid phone number. If you discover an error, contact us immediately. We will try to correct it before dispatch, but changes may not be possible after courier handover. Any additional cost or delivery consequence will be assessed fairly and consistently with applicable law.
- FAILED DELIVERY AND COD
Delivery may fail if the recipient is unavailable, the address is incomplete, the courier cannot contact the recipient, or the parcel is refused. Check tracking and respond promptly to courier communications. If a parcel is returned to us, we will contact you where possible to discuss reshipment or other options. Any reshipping charge will be disclosed before you agree to it.
COD is available for eligible orders and serviceable PIN codes. Pay only the amount shown as payable at checkout. Contact us promptly if you need to cancel before dispatch. Repeated COD refusals may lead to reasonable order verification or COD restrictions where lawful; this does not remove statutory rights.
- DELAYS, LOST OR MISSING SHIPMENTS
Courier backlogs, severe weather, holidays, transport interruptions, or incorrect address details may delay delivery. Check tracking first. If tracking appears stuck, the estimated date has passed, or the parcel seems lost, contact us with your order number. We will make reasonable efforts to investigate with the courier and communicate available options.
If tracking says “Delivered” but you have not received the parcel, check with authorised household members or reception and contact us promptly. A delivery scan will not automatically be treated as conclusive if credible information indicates non-receipt. If a shipment is confirmed lost, we will work toward an appropriate resolution, such as replacement or refund, consistent with the circumstances and applicable law.
- DAMAGED, WRONG, OR INCOMPLETE ORDERS
Contact us as soon as reasonably possible if an item arrives damaged, defective, incorrect, or missing. Include your order number, a description, and photographs of the product, packaging, and shipping label where relevant. Keep the packaging where reasonably possible until we advise you. We will investigate and provide an appropriate remedy under our Returns, Exchanges & Refunds Policy and applicable law. We will cover return or collection costs where our policy or law requires. Reasonable evidence requests will not be used to defeat a legitimate claim.
- CANCELLATIONS AND DISRUPTIONS
Contact us promptly if you need to cancel or change an order. Before dispatch, we will try to accommodate the request. After dispatch, cancellation or address changes may no longer be possible. Refunds and charges will be handled according to the terms disclosed at purchase and applicable law.
Severe weather, floods, natural disasters, public emergencies, strikes, transport interruptions, or government restrictions may affect processing or delivery. We will make reasonable efforts to communicate material delays. These circumstances do not automatically remove our obligations to customers.
- SHIPPING, RETURNS, AND REFUNDS
Free outbound shipping applies to eligible orders of ₹499 or more. Orders below ₹499 have a ₹49 shipping charge. Treatment of shipping charges on cancellations, returns, or partial refunds will follow the Returns, Exchanges & Refunds Policy and applicable law. Obtain return instructions before sending a parcel back.
- PRIVACY
We use order and delivery information to process orders, arrange shipping, provide tracking, and support customers. Relevant information may be shared with couriers or service providers involved in fulfilment. We handle personal information under our Privacy Policy and applicable law.
- CUSTOMER SUPPORT AND GRIEVANCES
Customer support: contact@mischivibe.com
Contact page: https://mischivibe.com/ping-us/
Grievance contact: Sunny Kumar — sunny@mischivibe.com
Business address: Ritz Fashion Enterprises, 3rd Floor, Aastha Enclave, Jakariyapur, Pahari, Patna, Bihar – 800007
Include your order number and a clear description of your concern. Complaints will be handled in accordance with applicable grievance-redressal requirements.
- POLICY UPDATES
We may update this policy when fulfilment processes, courier arrangements, or legal requirements change. The current version and update date will appear on this page. Updates do not override rights or obligations that apply to an existing order under applicable law.
MISCHIVIBE — WEAR YOUR VIBE.
