MISCHIVIBE — PRIVACY POLICY
Effective date: 24 October 2026
MISCHIVIBE is operated by Ritz Fashion Enterprises (“MISCHIVIBE”, “we”, “us” or “our”). We respect your privacy and explain below how we collect, use, share, and protect personal information when you visit https://mischivibe.com/, place an order, contact us, or otherwise interact with our services.
This policy is intended for customers in India. Please read it together with our Terms & Conditions, Shipping & Delivery Policy, and Returns, Exchanges & Refunds Policy.
1. WHO IS RESPONSIBLE FOR YOUR INFORMATION?
Business name: Ritz Fashion Enterprises
Brand: MISCHIVIBE
Business address: 3rd Floor, Aastha Enclave, Jakariyapur, Pahari, Patna, Bihar – 800007, India
Privacy and customer support: contact@mischivibe.com
Grievance contact: Sunny Kumar — sunny@mischivibe.com
You can contact us using the details above for privacy questions, requests, or complaints.
2. INFORMATION WE MAY COLLECT
Depending on how you use our website, we may collect:
1. Contact and delivery details: name, email address, phone number, billing address, shipping address, and delivery instructions.
2. Order information: products purchased, sizes, order value, discount or coupon use, order history, returns, exchanges, refunds, and customer-service communications.
3. Payment information: payment status, transaction reference, payment method type, and related confirmation details. Online payments are generally handled by third-party payment providers. We do not intend to store full card numbers, card security codes, UPI PINs, or banking passwords on our website.
4. Account information: login credentials in protected form, account preferences, and information you choose to add to your account.
5. Technical and usage information: IP address, browser and device details, approximate location derived from technical data, pages viewed, referring pages, and website activity, where collected by our hosting, security, analytics, or cookie tools.
6. Messages and feedback: information you provide when contacting support, submitting a review, or communicating with us through our website or other channels.
Please do not send us passwords, UPI PINs, card security codes, or other sensitive authentication details by email or chat.
3. HOW WE USE INFORMATION
We may use information to:
1. Accept, process, confirm, pack, ship, track, and deliver orders.
2. Process payments, Cash on Delivery orders, cancellations, returns, exchanges, and refunds.
3. Send order confirmations, shipping updates, delivery information, and service-related messages.
4. Respond to questions, resolve complaints, and provide customer support.
5. Maintain customer accounts, wishlists, carts, and saved preferences if those features are available and used.
6. Operate, secure, troubleshoot, maintain, and improve our website and shopping experience.
7. Detect and help prevent fraud, misuse, unauthorized activity, and security incidents.
8. Maintain business, accounting, tax, and transaction records and comply with applicable legal obligations.
9. Send promotional messages where permitted and, where required, with your consent or choice. You may opt out of promotional communications using the available unsubscribe method or by contacting us. Opting out of marketing will not stop essential messages about an order or account.
We use information only for purposes that are relevant to our business, your interaction with us, or applicable legal requirements.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website and its service providers may use cookies or similar technologies to keep the website working, remember cart or session details, support account functions, protect the site, understand website usage, and measure marketing performance.
You can manage cookies through your browser settings and, where provided, our website’s cookie controls. Blocking certain cookies may affect cart, checkout, login, or other website features. The cookies used can vary depending on the features and plugins enabled on the website.
5. WHEN WE SHARE INFORMATION
We do not sell your personal information for money. We may share relevant information, limited to what is reasonably needed, with:
1. Payment providers and banks to process and verify transactions.
2. Courier and logistics partners to deliver orders, provide tracking, and handle delivery issues or returns.
3. Website, hosting, security, and technical service providers to operate, maintain, and protect our store.
4. Communication, customer-support, analytics, and marketing providers where these services are used and sharing is appropriate for the stated purpose.
5. Professional advisers, auditors, insurers, or business partners where reasonably necessary for legitimate business operations.
6. Authorities, regulators, courts, or law-enforcement bodies when required by law or when reasonably necessary to protect rights, safety, and prevent fraud.
7. A successor or acquiring entity in connection with a business restructuring, merger, or transfer, subject to appropriate safeguards and applicable law.
Third-party providers may process information under their own privacy terms. Please review their policies when using their payment, social-media, or other linked services.
6. PAYMENTS AND CASH ON DELIVERY
Online payments may be handled by an external payment provider. The information you enter on that provider’s payment page may be collected and processed by that provider under its own terms and privacy policy. We may receive transaction confirmations and references needed to manage your order.
For Cash on Delivery orders, we share the delivery details needed by the courier or delivery partner to fulfil the order and collect the payable amount. We do not ask customers to share UPI PINs, banking passwords, or card security codes with us.
7. HOW LONG WE KEEP INFORMATION
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including order fulfilment, customer support, returns and refunds, dispute resolution, fraud prevention, accounting, tax, and legal compliance. Retention periods vary according to the type of information and applicable requirements. When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to legal and operational constraints.
8. SECURITY
We use reasonable technical and organisational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No website, transmission method, or storage system can be guaranteed completely secure. Please use a strong, unique password for your account and notify us promptly if you suspect unauthorized access.
9. YOUR CHOICES AND PRIVACY REQUESTS
Subject to applicable law and verification of your identity, you may contact us to:
1. Ask what personal information you have provided to us and request access to it.
2. Request correction or updating of inaccurate contact or account information.
3. Request deletion of information where deletion is available and we are not required or permitted to retain it.
4. Withdraw consent for processing that relies on consent, where applicable. Withdrawal does not affect processing already lawfully carried out and may affect our ability to provide certain services.
5. Opt out of promotional communications.
6. Raise a concern or complaint about our handling of personal information.
To make a request, email contact@mischivibe.com and use the subject line “Privacy Request”. We may ask for reasonable information to verify your identity and may need to retain certain records to meet legal obligations, resolve disputes, or complete transactions.
10. CHILDREN’S PRIVACY
Our store is intended for general retail customers and is not designed to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us in circumstances where it should not have been collected, contact us so we can review the situation and take appropriate steps as required by law.
11. THIRD-PARTY LINKS AND SERVICES
Our website may contain links or integrations for payment services, social networks, or other third-party websites. We do not control the privacy practices of those third parties. Their own terms and privacy notices apply when you use their services.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy when our services, website features, business practices, or legal requirements change. The updated version will be posted on this page with a revised effective date. Please check this page periodically.
13. CONTACT AND GRIEVANCES
For privacy questions, requests, or complaints, contact:
Ritz Fashion Enterprises — MISCHIVIBE
3rd Floor, Aastha Enclave, Jakariyapur, Pahari, Patna, Bihar – 800007, India
Email: contact@mischivibe.com
Grievance contact: Sunny Kumar — sunny@mischivibe.com
Please include enough detail for us to understand your concern, but do not email passwords, UPI PINs, card security codes, or other sensitive authentication details.
14. IMPORTANT NOTE
This policy is a practical draft based on the business details provided and should be checked against the website’s actual plugins, payment gateway, analytics, advertising tools, courier integrations, and data practices before publication. It is not legal advice. Please obtain professional legal review to confirm compliance with applicable Indian privacy and consumer-protection requirements.
